Bwala is a lastmile delivery marketplace that connects suppliers and buyers , we enable you to source for various goods from different suppliers and have them delivered to you as one package.
When you place the order that information gets sent to our hub where it is consolidated and despatched. It is on your address in one or two days upon the order placement, delivered by experienced Bwala drivers.
The ease of use, efficiency, and a great customer relationship that our riders nurture with the users are the key pillars of our work ethics. Combine it with Credit and Cash options and you will understand why our customers love us.
At this moment retailers and homeowners in the following areas can use Bwala services: Eastlands, Westlands, South, Kitengela, Ngong, Mlolongo, Athiriver.
At the moment Bwala operates in 7 Nairobi areas. We are looking to expand. The order you have placed is noted and we are grateful for your interest. You will be informed as soon as we are in your area.
It happens. Don't worry, we got you covered. If you qualify for Bwala Credit you can use this option and purchase goods worth up to 10.000 KES (up to the value of)
You qualify for a loan as you place orders with Bwala overtime, the more you buy with Bwala , the higher your loan limit
You must place an order through MPESA / Credit card to qualify for Bwala Cash on delivery
From your home screen, you can access current and past orders. There you can see the status of your order, and if active, you can also see the name of a driver assign for your delivery.
You can cancel the order within an hour by reaching us on this phone number: 0746173727 The already paid amount will remain in the app for your future use in My Wallet section.
Please make sure you have inspected the received order upon arrival to check if everything is in order. But in case there is an issue that could have not been detected at that moment, we will take care of it. Please reach us at this phone number 0746 173727 to schedule the collection. The amount of the returned goods will be on your Bwala Wallet.
Bwala wallet is your personal wallet of the money you are still to spend within the app. The amount there can come from remaining Bwala Credit sum or collections.
Yes this is compulsory so as to confirm that you have received your order.
Yes please. By rating a rider you help us reward the best ones and enhance your experience as well.
We are working hard for this not to happend. But in a case it does, we will inform you on time by calling you or sending an SMS.
We are working hard for this not to happend. But in a case it does, we will inform you on time by calling you or sending an SMS.
No. Once the order is placed (payed) it can not be edited. But you can place a new one and it possible they will arrive at the same time.
All orders will be delivered one or two days upon placement. You get to choose the day and time of the day that works the best for you.
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