When you place the order that information gets sent to our hub where it is consolidated and despatched. It is on your address in one or two days upon the order placement, delivered by experienced Bwala drivers.
The ease of use, efficiency, and a great customer relationship that our riders nurture with the users are the key pillars of our work ethics. Combine it with Credit and Cash options and you will understand why our customers love us.
At the moment Bwala operates in 7 Nairobi areas. We are looking to expand. The order you have placed is noted and we are grateful for your interest. You will be informed as soon as we are in your area.
Please make sure you have inspected the received order upon arrival to check if everything is in order. But in case there is an issue that could have not been detected at that moment, we will take care of it. Please reach us at this phone number 0746 173727 to schedule the collection. The amount of the returned goods will be on your Bwala Wallet.