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Rider FAQ
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Rider FAQ
01
Could the bike belong to someone else?
Yes, the bike can be of anyone. The ownership does not matter. If someone does not have a bike then they can take a loan and buy a bike easily.
02
Does Bwala pay for Petrol?
No, it does not pay for petrol but their salary and incentives are very good.
03
What if the delivery rider doesn’t get an order for a day. What will be his earnings on that day?
Bwala provides Minimum Guarantee per order to all its Delivery partners. This means that even if a Rider does not get orders during the shift , they will not earn, we pay commission based delivery fee.
04
Does Bwala provide mobile phones as well?
No, mobile phones are not given. One has to buy his/her personal smartphone.
05
When does the Bwala delivery rider salary come?
Salary is credited on a weekly basis.
06
Any amount has to be paid at the time of joining?
Yes, an amount of KES. 600 has to be paid at the time of joining. By paying this amount, the Delivery agent gets a Bwala T-shirt and a delivery bag.
07
Is there an age limit to become a Delivery Partner?
Yes, anyone above 18 years with a valid Id card or passport can become a delivery partner with Bwala.
08
Is it possible to do overtime duty with a full-time job?
Yes, it can be easily done.
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0746 173727
Nairobi, Ke
Office Address
info@bwala.app
+254746173727
Karuna Rd, Nairobi, Kenya